Returns
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Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website.
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Unfortunately we do not accept returns, on any underwear or swimwear items at any time due to hygiene reasons. Such items cannot be returned unless faulty or an incorrect size or style is sent. We kindly ask that you thoroughly check the size labels, product codes and also check for any faults before trying on. We will not accept any items back if the hygiene sticker has been removed from the garments and if they are not in their original packaging with labels intact. No refunds will be processed for any swimwear/underwear unless both pieces are returned. All goods will be inspected upon on return.
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Parcels must be sent back via post only- we do not accept returns in person to our distribution centre. All parcels returned in person not via the postal service can be rejected/returned to sender/not processed. We do not have any retail stores/outlets to purchase or return items to. All items returned must be in their original packaging (shoe boxes/clear plastic) and have labels/tags intact -except for items where packaging or labels were not provided by Lita club.
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We strongly advise that customers inspect their order upon receipt of the parcel for any manufacturers defects that could have possible been missed throughout the checking process. We have a dedicated control team, however, in some circumstances these errors can sometimes be missed, so it is highly advisable to apply checks before using a purchased item.
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Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used. It is the responsibility of the sender to open a claim for any parcel’s lost in transit with the courier.
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You may use the original packaging if you still have them. If not, please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to unsecure packaging.
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Full valid details along with refund instructions must be included within each returning package in order to be processed correctly. For example you must include a cover note stating your full name on your account, order number returned, the items from the given order that are being returned. Parcels can be held or rejected by the returns department and not processed if the received parcel cannot be identified by the details provided within the package. All returning requests for a refund will be processed upon the receipt of your returning parcel/packet from which our processing times of returning parcels are between 3- 5 working days.
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